All-in-one customer care solution

The best cloud-based contact centre software to help you provide superior customer care.

Manage inbound and outbound interactions, analyze performance metrics, automate tasks, and deliver exceptional service across multiple channels, all with the help of the most advanced artificial intelligence tools.. Experience the future of contact center management.

Why Daktela?

True omnichannel​

Complete equality among communication channels, whether it’s voice calling, emails, web chats, SMS, or social media.

Inhouse AI Team​

Our AI division is part of the company. We don’t need to rely on 3rd party AI specialists, but hire our own. That’s how we adopt AI so early and so well! Check out our Daktela AI bot, ChatGPT features and many more.

24x7 local phone support

Our support is available in many countries in your local language. We also provide 24x7 SLA by default for no additional charge.

Who is the solution suitable for?

B2B Services

Financial Services

Real Estate




Introduction to Daktela

Selected references of implementations

Take a look at selected project examples.

“Thanks to the clear call center solution, we can see various statistics and thus have overall communication with the customer under our supervision. In this way, we can effectively set up sales and service strategies.”

Notino has built its place on the market not only through its pricing policy, but above all through its customer orientation.

With the growth in the number of our customers and the need to build more effective communication, Daktela has been helping us for more than 10 years. Its development department has always responded to all our requests to improve our customer service. Through the gradual centralization and integration of multiple communication channels, it enabled us to solve client requirements clearly and most importantly effectively. Calls, e-mails, webchats and Facebook no longer represent a head full of problems, but instead the joy of well-served customers.

Thanks to Daktela, Notino can serve clients in more than 27 countries.

What we implemented:

Call Center Solution

“We are now considering IVR (call steering) as a channel where we can help clients without the need to connect them to an operator. However, we always give the client the choice to ask a live operator anything.”

Through the implementation of an intelligent IVR voicebot, a decrease in call transfers between operators, customer verifications, and other scenarios, Generali Česká pojišťovna saves 6.8 full-time equivalent positions. Considering the average number of calls (62,700), the robot currently manages to handle an incredible 90 % of all calls (56,300).

What we implemented:

AI Solution

„Communicating clearly with hundreds of our employees and drivers on the one hand, and millions of clients on the other hand, at the same time, is no easy task. In the end, the implementation of the Daktela web platform proved to be a very reliable solution last fall, which really enables clarity and transparency of communication. We are pleased that we have chosen Daktela for such a fundamental project, thanks to which we have taken another important step in digitalization.“ 

The PPL CZ company is constantly expanding its services and delivering more shipments in the Czech Republic and abroad, which is why the deployment of modern communication systems has become a practical necessity.

That is why PPL intensively worked out how to set up the most efficient way of communication both with customers and between individual depots, drivers and customer center operators. Subsequently, Daktela prepared the entire communication and ticketing system, which is very flexible and reliable for PPL at the end of 2021.

Due to the huge number of customers of PPL CZ, the overall efficiency of communication has significantly increased thanks to the implementation of Daktela’s solution and at the same time costs have been reduced in the long term.

What we implemented:


Why Plexima?

We are the exclusive partner for hundreds of applications and systems worldwide.

Turnkey and worry-free

We will guide you through a proven process from the initial analysis, through system implementation to administration and optimization.

We have implemented dozens of projects

We have experience in the field of application and CRM system implementations since 2000. Over these years, we have spent more than 70,000 working hours in systems, which makes us familiar with all the possibilities and pitfalls.

We provide long-term service

One of our principles is long-term partnership and customer satisfaction. That's why we provide a long-term service, where we are always available for any improvements.

Implementation procedure

See best practice implementation

1. step

Demo version, demonstration or initial contact

As a first step, we'll get you acquainted: we'll give you demo access or show you what the system looks like.

2. step

Audit your requirements and qualification needs

We will then audit your requirements and qualify your needs, based on which we will suggest a method of implementation.

3. step

We will present a proposal for implementation

During the presentation, we will show you how the application will be implemented in your company and guide you through the entire implementation process.

4. step


As part of the implementation, we will customize your application and make all connections of external services to the system. We will also set up all automation processes.

5. step

Optimisation and customer care

After handing over your new system, we will arrange a follow-up evaluation of its use and possible optimization. In case you need any adjustments or modifications to the system, we are always at your disposal.


Are you interested in Daktela?

Great! Let’s take a closer look. You can explore it using the demo approach, or we’ll show you the capabilities and features during a demonstration. This is all free.

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