AI assistants will handle up to 95% of all phone, chat and email communication through the no code platform.
Our no-code platform allows you to automate all communication channels, create a voicebot or emailbot from a chatbot and vice versa, and integrate with all systems via API. All without being limited to a specific sector or vertical.
Automating communication and increasing customer satisfaction can go hand in hand
Increased customer satisfaction
Reduce customer service costs by up to 30%
No-code platform for building AI assistants with NLP and LLM support
Who is the solution suitable for?
B2B Services
Financial Services
Real Estate
Wholesale
Logistics
Manufacturing
Selected references of implementations
Take a look at selected project examples.
The aim of introducing voicebot was to make it easier for clients to contact the insurance company, replace IVR and use more integrations. Generali previously used a standard push-button IVR that directed callers to the correct department. Integrations were limited to client verification via phone number only. The operator still had to additionally verify the client. Voicebot simplifies and automates this process.
What we implemented:
Solutions from coworkers.ai and Daktel have impacted the complete customer service experience at tianDe Kingdom. Operators no longer have to spend so much time on live chat and spend the time saved on contacting clients through active phone calls. Thanks to these changes, they are able to handle over 500 interactions a day (call, email, chat). On live chat, the volume of interactions has dropped from 2,100 per month to 100-150 per month.
What we implemented:
Ticketportal operators were unable to process email requests due to the large number of chats. The chatbot has proven to be successful as it can recognise most queries and help customers. It handles 93% of the queries and forwards the rest to the operator with the conversation history, speeding up the resolution. Operators can set up chatbot scenarios themselves without IT knowledge. Ticketportal is now considering using it for internal awareness as well and is testing the emailbot on the Daktela platform.
What we implemented:
Why Plexima?
We are the exclusive partner for hundreds of applications and systems worldwide.
Turnkey and worry-free
We will guide you through a proven process from the initial analysis, through system implementation to administration and optimization.
We have implemented dozens of projects
We have experience in the field of application and CRM system implementations since 2000. Over these years, we have spent more than 70,000 working hours in systems, which makes us familiar with all the possibilities and pitfalls.
We provide long-term service
One of our principles is long-term partnership and customer satisfaction. That's why we provide a long-term service, where we are always available for any improvements.
Implementation procedure
See best practice implementation
Demo version, demonstration or initial contact
As a first step, we will introduce you to the application, give you demo access or show you what the system looks like.
Audit your requirements and qualification needs
We will then audit your requirements and qualify your needs, based on which we will suggest a method of implementation.
We will present a proposal for implementation
During the presentation, we will show you how Coworkers.ai. will be implemented in your company and guide you through the entire implementation process.
Implementation
As part of the implementation, we will customize Coworkers.ai. for you and make all connections of external services to the system. We will also set up all automation processes.
Optimisation and customer care
After handing over your new system, we will arrange a follow-up evaluation of its use and possible optimization. In case you need any adjustments or modifications to the system, we are always at your disposal.
Are you interested in Coworkers.ai.?
Great! Let’s take a closer look. You can explore it using the demo approach, or we’ll show you the capabilities and features during a demonstration. This is all free.
